Our Refund Policy

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

Company

When this policy mentions “Company”, “we”, “us” or “our”, it refers to HostMafiya.com, which is responsible for your information under this Return & Refund Policy.

Customer

The company, organization or person that signs up to use the Service to manage the relationships with their consumers or service users.

Device

Any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.

Service

The service provided by HostMafiya as described in the relevant terms (if available) and on this platform.

Website

HostMafiya’s site, which can be accessed via this URL: https://hostmafiya.com/

You

A person or entity that is registered with HostMafiya to use the Services.

Thanks for shopping at HostMafiya. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products.

If there’s something wrong with the product you bought, or if you are not happy with it, you can request a refund and return your item. If you would like to return a product, the only way is to follow the guidelines below. You can apply for a refund request under the following conditions:

1. Monthly Hosting Package: If you purchased a monthly hosting package, you can apply for a refund within 7 working days after you made the purchase.
2. Half Year Hosting Package (6 months): If you purchased a half year hosting package, you can apply for a refund within 15 days after you made the purchase.
3. Yearly Hosting Package: If you purchased a yearly hosting package, you can apply for a refund within 29 days after you made the purchase.
4. Processing time: Once you apply for the refund, our team needs 7 working days to check and process your refund. Holidays such as Saturdays, Sundays and Indian government-approved festivals like Holi will not be counted as working days.

When our team processes your refund, it will be done either through bank transfer or a payment gateway. To process the refund, our team may ask you for some verification documents, such as a cancelled cheque, to ensure the refund is being provided to the correct person.

We at HostMafiya commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected and checked for technical defects with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via any method of online payment, you will be refunded once our team confirms your request.

We carry out a thorough quality check before processing the ordered item. We will review your returned product as soon as we receive it and, if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process, but you will be notified when you receive your money.

Our company believes in a fair usage policy to ensure that none of our customers face any issues, nor do their customers. No refund will be given if your account is found to do any of the following:

1. Host any unacceptable or inappropriate material, as determined by HostMafiya in its sole discretion, including but not limited to: Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror Scripts (similar to Rapidshare), Commercial Audio Streaming (more than one or two streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or related sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment-oriented sites, Hacker-focused sites/archives/programs, sites promoting illegal activities, forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (including, but not limited to, sites listed at aa419.org & escrow-fraud.com), and Mailer Pro.
2. Use over 25% of system resources, including but not limited to memory, CPU, disk, network and bandwidth capacity, for longer than 90 seconds in any consecutive 6-hour period.
3. Execute long-running, stand-alone, unattended server-side processes, bots or daemons.
4. Run any type of web spiders or indexers.
5. Run any software that interfaces with an IRC (Internet Relay Chat) network.
6. Run, host or store any P2P client, tracker, software, server, files, content or application, including BitTorrent.
7. Participate in any P2P or file-sharing networks.
8. Use excessive resources which, in HostMafiya’s sole discretion, result in damage or degradation to the performance, usage, other users, other orders, and any of HostMafiya’s services.
9. Use the email service for sending or receiving unsolicited emails.
10. Use the email service for sending or receiving emails through automated scripts hosted on your website. For sending out promotional emails, email campaigns, etc., we recommend using the Mailing Lists feature rather than using your email account. Upon detection of such mails going through the regular mailing system, such mails will get classified as spam even though the recipient might have opted in to receive such mails. This would lead to immediate cessation of mail sending capabilities for the user or the domain name. Frequent violation would lead to permanent suspension of the domain name.
11. Send mails to invalid recipient email addresses. On receipt of too many bounce-back messages due to invalid recipient email addresses, the user sending such mails would get blocked. Frequent violation would lead to permanent suspension of the domain name.
12. Send mails from an email address that is not valid and which results in triple bounces, which would result in suspension of the user sending such mails. Frequent violation would lead to permanent suspension of the domain name.
13. Send emails with malicious content. Such emails could be emanating from user(s) whose machine(s) are infected with a virus or malware, and such activity could be happening without the user(s)’ knowledge, or user(s) could be unknowingly sending out emails whose receivers may deem them as unsolicited.
14. Run cron entries with intervals of less than 15 minutes.
15. Engage in any activities related to the purchase, sale or mining of currencies such as Bitcoin.
16. Use our servers and your website as a source, intermediary, reply-to address or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service or other abusive activities that threaten the stability of our network or will damage the systems of, or cause a disruption of internet services to, HostMafiya.com, our customers or third parties. Server hacking or other perpetration of security breaches is prohibited, and we reserve the right to remove sites containing information about hacking or links to such information. Use of your website as an anonymous gateway is prohibited. We prohibit the use of software or scripts run on our servers that cause the server to load beyond a reasonable level, as determined by us. We reserve the right to remove your website temporarily or permanently from our servers if you are in violation of this Agreement and/or there are activities that threaten the stability of our network. All websites associated with your hosting account may be removed if one website is in violation of this Agreement. We also reserve the right to scan your hosted account for malicious content (e.g., malware) and, in the event any such content is discovered, it may be removed by HostMafiya.com at its discretion for security purposes.
17. Third-party software (such as control panels, website builders, etc.) provided with the service may be subject to availability and changes by the parent company. If the parent company makes any changes to its product or pricing, we reserve the right to change or discontinue that particular software.

We prohibit the running of a public recursive DNS service on any of our servers. All recursive DNS servers must be secured to allow only internal network access or a limited set of IP addresses. We actively scan for the presence of public DNS services and reserve the right to remove any servers from the network that violate this restriction.

In case of violations, no refund will be processed, whether or not your account falls within the Money Back Guarantee period.

By using our platform, registering an account or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Should we update, amend or make any changes to this document so that it accurately reflects our Service and policies, unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: support@hostmafiya.com, contact@hostmafiya.com
• Via Phone Number: +91 88 00 488 481
• Via this link: https://hostmafiya.com/